Managed IP-PBX (On Premise)

Today, business telephony has extended beyond the traditional analog PABX system. Alcatel Lucent Enterprise (ALE) is the undisputed market leader for real-time communications and business telephony solutions. Partnering with ALE, Netpluz Managed IP-PBX offers unified communications service that addresses business needs for enhancing customer satisfaction, increasing employee productivity and collaboration, facilitating mobile workers to work from anywhere, anytime and still staying connected to office.

 

ALE Unified Comm

Alcatel Lucent Enterprise IP PBX Overview

 FEATURES

  • Enhance customer satisfaction from first contact
    • Greeting messages
    • Phone / PC-based Attendant console
    • Smart / Intelligent Call routing
    • Automated / Personal assistant
  • Increase employee productivity
    • Wide-range of wireline desk phones
    • Audio conferencing
      • Up to 6-party conference bridge

Alcatel DeskPhones

  • Collaboration – Help your team work together
    • PIMphony / PIMphony Touch (Windows Soft Phone)
    • My IC Social Networks (with Outlook plug-in)
      • Federated Presence to all users contacts, both internal (PBX, Outlook, Active Directory) and external (Social networks: Facebook, Yahoo, Microsoft MSN, Skype)
  • Onsite mobility – be reachable anywhere in office
    • Business DECT handset
    • Industrial DECT handset for demanding environments such as manufacturing, healthcareOpenTouch
    • WLAN handset
  • Offsite mobility – keep in touch with office anytime and from anywhere
    • OpenTouch Conversation for Apple iPhone, Andriod and Windows phone
    • One number service
      • Single professional number
      • Benefit from OmniPCX Office RCE services (supervision, voice mail, routing, call logs)
  • Optimize converged voice and data network infrastructure and multisite networking
    • IP Networking – One cabling infrastructure for voice and data
    • Remote site or remote worker

ALE - multisite networking

  • Cost optimization
    • State-of-the-art telephony infrastructure
    • Large range of connection types
    • End-to-end IP telephony solution
    • Warranty and system evolution assurance

PEOPLEAlcatel-Lucent Certified Business Partner

  • Supported by highly qualified and experienced IT professionalsAlcatel Lucent Certified Sales Consultant & Engineer
    • More than 15 years of experience in the design, support and maintenance of large-scale VOIP network systems

 

DIFFERENTIATION

  • Managed Services
    • OPEX model
      • Zero upfront capital
      • Monthly subscription
    • 24×7 proactive remote monitoring and management
      • Network and Device Availability – Uptime alerts
      • Network and Device Utilization – Threshold alerts
    • Configuration change management
    • 24x7x4 onsite replacement of faulty equipment
    • 24×7 helpdesk support
    • Service Reporting
      • Traffic analysis report (incoming, outgoing calls, occupation)
      • Performance report (voip performance, average round trip delay etc)
  • SIP Trunking OptionCloud Phone
    • Use of Level 6 virtual phone numbers
      • Instead of using traditional PSTN / ISDN
    • Competitive domestic and international call rate
      • Costing saving on IDD
    • Guaranteed voice quality for customers
      • End-to-end performance with Netpluz managed connectivity services
  • Service Level Guarantees
    • Service Provisioning Guarantee
      • Lead time guarantee
    • Service Availability Guarantee
      • Service uptime guarantee (up to 99.99%)
    • Service Response Commitment
      • 24x7x4 onsite response for Managed Services

 

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Contact us to take this conversation further!