Managed IP-PBX (On Premise)

Today, business telephony has extended beyond the traditional analog PABX system. Alcatel Lucent Enterprise (ALE) is the undisputed market leader for real-time communications and business telephony solutions. Partnering with ALE, Netpluz Managed IP-PBX offers unified communications service that addresses business needs for enhancing customer satisfaction, increasing employee productivity and collaboration, facilitating mobile workers to work from anywhere, anytime and still staying connected to office.


ALE Unified Comm

Alcatel Lucent Enterprise IP PBX Overview


  • Enhance customer satisfaction from first contact
    • Greeting messages
    • Phone / PC-based Attendant console
    • Smart / Intelligent Call routing
    • Automated / Personal assistant
  • Increase employee productivity
    • Wide-range of wireline desk phones
    • Audio conferencing
      • Up to 6-party conference bridge

Alcatel DeskPhones

  • Collaboration – Help your team work together
    • PIMphony / PIMphony Touch (Windows Soft Phone)
    • My IC Social Networks (with Outlook plug-in)
      • Federated Presence to all users contacts, both internal (PBX, Outlook, Active Directory) and external (Social networks: Facebook, Yahoo, Microsoft MSN, Skype)
  • Onsite mobility – be reachable anywhere in office
    • Business DECT handset
    • Industrial DECT handset for demanding environments such as manufacturing, healthcareOpenTouch
    • WLAN handset
  • Offsite mobility – keep in touch with office anytime and from anywhere
    • OpenTouch Conversation for Apple iPhone, Andriod and Windows phone
    • One number service
      • Single professional number
      • Benefit from OmniPCX Office RCE services (supervision, voice mail, routing, call logs)
  • Optimize converged voice and data network infrastructure and multisite networking
    • IP Networking – One cabling infrastructure for voice and data
    • Remote site or remote worker

ALE - multisite networking

  • Cost optimization
    • State-of-the-art telephony infrastructure
    • Large range of connection types
    • End-to-end IP telephony solution
    • Warranty and system evolution assurance

PEOPLEAlcatel-Lucent Certified Business Partner

  • Supported by highly qualified and experienced IT professionalsAlcatel Lucent Certified Sales Consultant & Engineer
    • More than 15 years of experience in the design, support and maintenance of large-scale VOIP network systems



  • Managed Services
    • OPEX model
      • Zero upfront capital
      • Monthly subscription
    • 24×7 proactive remote monitoring and management
      • Network and Device Availability – Uptime alerts
      • Network and Device Utilization – Threshold alerts
    • Configuration change management
    • 24x7x4 onsite replacement of faulty equipment
    • 24×7 helpdesk support
    • Service Reporting
      • Traffic analysis report (incoming, outgoing calls, occupation)
      • Performance report (voip performance, average round trip delay etc)
  • SIP Trunking OptionCloud Phone
    • Use of Level 6 virtual phone numbers
      • Instead of using traditional PSTN / ISDN
    • Competitive domestic and international call rate
      • Costing saving on IDD
    • Guaranteed voice quality for customers
      • End-to-end performance with Netpluz managed connectivity services
  • Service Level Guarantees
    • Service Provisioning Guarantee
      • Lead time guarantee
    • Service Availability Guarantee
      • Service uptime guarantee (up to 99.99%)
    • Service Response Commitment
      • 24x7x4 onsite response for Managed Services


Other Managed Services you might be interested in:

Managed Internet

Netpluz Internet

Internet connectivity has become the most fundamental and critical layer of business communications today.  With the advent of technologies and services that are cloud-centric, the heavy dependency on Internet has just kept growing by the day.

It is paramount that businesses maintain reliable and fast Internet connectivity to carry out their business functions effectively. In Netpluz, we are committed to the delivery of high-standard and high-quality Internet connectivity services to support the communications (data, voice and video services) needs of our clients, at an affordable and cost-effective price.

Learn more…

Managed Firewall

Connected to the Internet is a double-edged sword. On one hand, organizations can leverage on Internet to advance their businesses and improve productivity. However, on the other hand, they are also exposed to the dangers and havoc that connecting to Internet might potentially wreak against them.

Protecting an organization’s network with a firewall has become a basic necessity. However, with continually evolving hacker tactics and techniques, how can organizations, especially those with limited resources and expertise, still cope and protect their digital assets with confidence?

Learn more…

Managed Endpoint Backup

With the rise of mobile workforce, critical business data is increasingly being stored on devices outside the organization’s traditional domain. The enormous risk associated with leaving the data unprotected should not be neglected. Any data loss or breach could lead to heavy financial and reputation losses to the organization.

Learn more…

Managed Web Application Firewall (WAF)

Web Application Firewall

Netpluz Managed WAF – Mitigation Facilities

Part of DDos protection, Netpluz Managed Web Application Firewall (Managed WAF) provide businesses with a cloud based, simple and cost-effective solution to monitor all the raw data coming into your server, identifying all potential threats, and blocks any data identified as being malicious and unsafe.

If your business accepts credit card payments through your web assets on a payment gateway, or even providing e-services such as customer log in portals, you will need a Web Application Firewall to safeguard and build resilience against cyber attacks.

Learn more…

Contact us to take this conversation further!