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AIVA – AI Voice Automation

AIVA—AI Voice Automation that never misses a call

Conversational AI voice agents that sound human, qualify leads, book appointments and support customers — 24/7, in 20+ languages, on Netpluz’s own SIP Trunk and Cloud PBX infrastructure, support integration to CRM.

Features

  • Intelligent Automation: Handles qualification, bookings and follow-ups with a human-like conversational touch.
  • Seamless Integration: Connects with 40+ business applications, including ERP and CRM systems.
  • Global Reach: Supports 20+ languages and 400+ accents for worldwide customer engagement.
  • Advanced Analytics: Detailed conversation insights and performance metrics to optimise your communication strategy.
  • Customizable Workflows: Conversation paths and response templates tailored to your specific business processes.

Where AIVA fits in your business

Customer Service

  • Answer common questions
  • Order & delivery updates
  • Route calls, take messages

Sales & Lead Qualification

  • Qualify prospects on first call
  • CRM-integrated follow-ups
  • Schedule appointments

Marketing & Events

  • Surveys at scale
  • Event invites & reminders
  • Upsell / cross-sell offers

Operations

  • Vendor follow-ups
  • Stock-take calls
  • Operational notifications

Recruiting

  • Candidate screening
  • Reference checks
  • Applicant pre-qualification

Finance & Payments

  • Invoice reminders
  • Overdue balance follow-up
  • Basic billing questions

Receptionist

  • Greet & route calls
  • Company information
  • Emergency / public hotlines

Product & Feedback

  • Product surveys at scale
  • NPS / CSAT measurement
  • Usage follow-ups

How It Works

Deploys on the infrastructure you already trust

AIVA layers on top of Netpluz telephony setup — no rip-and-replace required.

Option A · Netpluz SIP Trunk Integration

1

SIP Trunk

VoiceBot endpoints connect securely to the Netpluz SIP trunk.

2

Inbound Routing

Call requests are instantly detected and routed sequentially to VoiceBots.

3

AI Processing

The VoiceBot analyses and answers queries, integrating to your CRM by API.

Option B · Netpluz Cloud PBX Integration

1

PBX Extension

The VoiceBot registers directly to the PBX as a standard soft extension.

2

PBX Distribution

The PBX distributes calls based on its existing routing logic.

3

Call Resolution

The VoiceBot answers queries, transferring transparently to an agent if needed.

Maximising ROI with Application Optimisation and AI automation

Application Monitoring, Incident Management, AI Enhancement, and Optimisation

Reduce your IT overhead, improves your application reliability, and speed up innovation.
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