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Netpluz response to COVID-19 & Circuit Breaker Measures – Business Continuity Plan (BCP)

Netpluz response to COVID-19 & Circuit Breaker Measures – Business Continuity Plan (BCP)

Dear Customers, Partners and Friends of Netpluz,

During this unprecedented time, as COVID-19 continues to spread globally, our priority is the safety of people, especially our employees. We have already ensured, prior to the outbreak, that our employees are fully equipped to work from home, with the necessary tools required for virtual interactions with our customers and partners. Netpluz’s services in Telecommunications, ICT Support Services and Cyber Security are classified as essential services. With the new ‘Circuit Breaker’ measures set to begin today, we have implemented strict safety measures to safeguard our employees while, at the same time, ensuring business and service continuity for our customers.

Work and Health Safety for our employees

All non-critical travels have been halted. We will continue to engage all our employees to ensure that we strictly comply to the Business Continuity Plan that was activated in early February, as well as adhere to evolving guidelines from both the government and health organizations. We will continue to monitor the situation to ensure that Health and Safety of our employees, first and foremost, a top priority.

In line with the recent announcement on telecommuting enforcements, we have imposed a strict Work@Home policy, effective immediately. Our employees have been asked to avoid face-to-face meetings unless necessary and will be advising customers and partners to meet virtually, through the use of Microsoft Teams. We seek your kind understanding that we may not be available for an in-person meeting during this period.

Even with all our employees working from home now, please be rest assured that our customers will continue to receive uncompromising service standard from Netpluz.

24×7 Helpdesk and Network Operations Centre for our customers

The Network Operations Centre (NOC) and its hotline remain 24×7 fully operational. As businesses activate their workforce to work from home, we expect our service hotline to be busier than normal. Hence, we have recently activated additional resources to ensure our customers are being supported properly. 

Our commitment to you during this period remains strong as ever. Thank you and stay safe.

Yours sincerely,

Lau Leng Fong

Chief Executive Officer