With the current outbreak of Coronavirus (2019-nCoV), officially named “Novel Coronavirus Pneumonia” or NCP by Chinese Health Authorities in China, businesses in the region have started to relook at their Business Continuity Plan (BCP) on how to effectively maintain business operation where physical contact between employees or individuals is being restricted to a high degree. Enterprise Singapore, supported by Singapore Business Federation has published a comprehensive Guide on Business Continuity Planning for 2019 Novel Coronavirus.
The gathering of a large group of employees in offices is now being avoided as much as possible, with companies instructing certain percentage of its employees to work away from the office or from home as much as possible to reduce the chance of infection risks in the office space.
In short, the standard business operations using the traditional mindset of mandating all staff to report to the office might now be a risky decision, in terms of risk of infection. However, this is highly dependent on the nature of business – such as operators for heavy machinery are still required to report to work, or telemarketers only requiring a laptop and internet to work. The reliance on digital communication channel is now critical as this is something that the current coronavirus cannot take advantage of. And NO, I’m talking about the actual infection and not cybercriminals taking this opportunity for email phishing or creating malware in the name this outbreak.
If you are one of many businesses that have not put in place a robust Business Continuity Plan (BCP) to mitigate current risks, now is the time to relook at your business operations, processes and infrastructure and do something about it. The authorities have mentioned that it could take months before this outbreak is over. They have also mentioned that the coronavirus is more infectious than Severe Acute Respiratory Syndrome (SARS) that was discovered and recognised in February 2003, however, Coronavirus fatality rate is lesser, according to the authorities.
Businesses should put the focus on considerations on the short-term situation where employees may be restricted to work outside of the office as much as possible. Businesses will need to rely on the current digital infrastructure, or even look into new solutions to support the sudden surge of digital communication requirements.
For companies with robust BCP in place, working remotely from home may not be a problem. In Netpluz, we allow our employees to apply for telecommuting, or work from home in case a need arises. Netpluz utilises the Microsoft O365 platform where our employees are able to conduct their day to day operations, such as conferencing, file-sharing or even work together on a single document. The platform enables our employees to maintain constant contact with each other via this platform. CRM & ERP platforms are accessible through Virtual Private Network (VPN). Sensitive data are being encrypted before being transmitted between employees’ laptop remotely and servers in Netpluz private cloud.
Video conferencing between employees, particularly the usual weekly meetings on business operations updates, shown no issues as Netpluz infrastructure is robust and highly available. Kudos to the engineering team and their experiences.
For customer-facing staff, such as the sales team, the inability to meet will not be the main factor that affects operations. The sales team may consider inviting their customers/prospects to meet through video conferencing with Microsoft Teams on Microsoft O365 platform.
For companies who are not well-prepared, such as not utilizing Microsoft O365 or similar platform and only relying on the traditional communication channel such as Whatsapp and traditional telephone, the predictable outcome would be employees not being able to work productively.
The following are some recommendations for businesses wanting to ensure business continuity:
Recommendation: Have at least a team to work remotely from home. Ensure that either team will be able to take on the role of the other team, should the need arises.
Recommendation: Understand your bandwidth usage/utilization and upgrade to a higher bandwidth if necessary.
Recommendation: With the mobile workforce, a simple Virtual Private Network (VPN) connectivity is the basic requirement to access the file servers in the private network. Do contact us if you need VPN setup or even consultancy on your current infrastructure to support this feature.
Recommendation: Consider working on Microsoft O365 and collaborate online with Microsoft Teams. Teams can be installed on multiple devices and employees can also work on their mobile phones on the go.
Netpluz is a Microsoft SPLA partner and Cloud Solution Provider.
Recommendation: Ensure that employees desk phones are properly set up to ensure call forwarding. A solution such as MobileRoam ensures that employees are able to communicate with parties more productively. This service is recommended for employees that might be facing limited mobile plan subscribed. Businesses may also consider Cloud PBX and IP-Phones should the nature of the business requires high volume call traffics.
Recommendation: With employees working remotely and accessing the internet publicly, there will always be cyber risks of malware. To ensure that endpoints are properly secured with antivirus and anti-malware, Netpluz recommends Sophos Endpoint Protection such as Intercept X Advanced with EDR and MTR.
Recommendation: As employees will move around to work remotely, there will always be a chance that the endpoint they work with will be stolen, lost or even data corruption. Having a proper endpoint backup solution such as Druva InSync ensures proper data protection and governance in this critical period.
Recommendation: In such a scenario, businesses may consider splitting their team B onto a secondary work area, similar to business Work Area Recovery (WAR), which is also covered under a comprehensive BCP plan. Such secondary workspace or Work Area Recovery solutions include complete office facilities and equipment such as PCs, telephone systems, facsimile, photocopier, manager rooms, meeting rooms and general office areas to which our customers can quickly relocate key personnel to the recovery site and resume business as soon as possible. Contact Netpluz today to find out more, from cost-effective solution to a full-fledged WAR room.
Recommendation: As IT landscapes are getting more complex with the subscription of multiple SaaS solutions or even on-prem solutions, devising a comprehensive and robust business continuity plan may require the guidance or advisory from a managed communication service provider who has decades of experiences. Netpluz has been offering advisories in terms of BCP on IT infrastructure.
The above recommendations are some simple guidelines to enable your employees to continue to work remotely if required while waiting for the coronavirus outbreak to subside.
Solutions such as collaboration platform Microsoft Teams on O365 creates the modern workspace, where employees can collaborate without the need to be physically in a specific office. Companies that have proper BCP in place would have a competitive advantage in this crisis period.
For businesses who finally understands the importance of digital communication platforms and in need of assistance, Netpluz can advise, propose, implement and manage an end-to-end robust solution. Please contact email@example.com to set up an appointment to discuss how Netpluz can support you in communication services.
Author: Rueburn Liang
Data Breach – When Traditional Layers Of Cybersecurity Fail “How Prepared Are You?” What happens when your traditional layers of cybersecurity fail? How can you stay ahead of the game? Nobody could ever be prepared enough
LIVE Webinar | Cyber Risks Management in the New Digitalisation Age Cybersecurity Management and Risks Transfer Friday, 11 December 2020 | 2.00 PM to 3.30 PM Considering the complex, dynamic network and devices that businesses must
Netpluz ranks in Top 10 Among Top Managed Services Providers With the continuous support from our valued customers, partners and business associates, Netpluz is pleased to announce that we have managed to clinch a spot in
Choosing the best cloud model for your business Simply put, cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence—over the Internet (“the cloud”) to offer faster innovation, flexible resources,
Webinar Recording | Fight Against the Rise of Ransomware Click the video to play – Source:Youtube.com Stories of organizations crippled by ransomware regularly dominate the IT news headlines, and accounts of six- and seven-figure ransom demands
Webinar Recording | Simplifying Communication with Microsoft Teams & Netpliz SIP Trunk Click the video to play – Source: youtube.com The current period, with so many working from home due to the global Covid-19 pandemic, has
Netpluz Asia Pte Ltd receives Business Eminence Award 2020 With the support of our valued customers, partners and business associates, Netpluz Asia is pleased to announce that we have been awarded the Dun & Bradstreet Business
The Results… Customer satisfaction is a key performance indicator for Netpluz. The survey helped us to measure our relationships with our customers and highlight areas for improvements. With the feedback we have gathered in 2019, Netpluz
LIVE Webinar | Understanding SME’s Obligation in Data Protection and Cybersecurity Zooming into the responsibilities of Business, IT and Compliance during and post COVID-19 26 June 2020 | 2.30 PM to 4.00 PM We know the
Webinar: eSentinel™ – 360° Managed Cybersecurity, Simplified No matter how good your multiple cybersecurity tools are, an attacker will eventually find a way into your network through vulnerabilities. Once cybercriminals acquire unauthorised access, you can only
Dear Customers, Partners and Friends of Netpluz, During this unprecedented time, as COVID-19 continues to spread globally, our priority is the safety of people, especially our employees. We have already ensured, prior to the outbreak, that our employees
WORK@HOME Webinar: Microsoft O365 & Teams Maximise your BCP efforts with the right solutions! With COVID-19 continuing to impact people and countries around the world, teams everywhere are moving to remote work. In this free webinar, experts on Microsoft
With the current outbreak of Coronavirus (2019-nCoV), officially named “Novel Coronavirus Pneumonia” or NCP by Chinese Health Authorities in China, businesses in the region have started to relook at their Business Continuity Plan (BCP) on how
Cyber Security is the protection of not only internet-connected systems (including hardware, software or electronic data) from theft or damage by cybercriminals but also from disruption of services following a successful cyber-attack. According to the Cyber
An ounce of prevention through Vulnerability Assessment and Penetration Testing (VAPT) is worth a pound of cure We all have witnessed the notorious cyber-attacks like WannaCry and NotPetya/ExPetr.1 These high profile attacks have resulted in large
In this day and age, customers are no longer assessing shopping malls, hotels, and other businesses solely based on their products and services. With internet connectivity being an integral part of our daily life, customers view
Microsoft will no longer update or provide support for Windows 7. This means that Windows 7 users will need to start thinking about finally moving on from their favourite Windows operating system. Systems that are running
PDPA Compliance – Is Your Corporation’s Data Free From Cyber Threats Such As Data Breaching? Cyber activities are becoming more common than you think. According to a survey report released by the Cyber Security Agency of
STABILITY OR SECURITY: MAKE THE RIGHT CHOICE BETWEEN STATIC IP AND DYNAMIC IP Business Internet Connectivity It has become common for businesses like yours to be bombarded with broadband packages from various Internet Service Providers (ISP).
The Difference Between Public VS Private Cloud Businesses are transforming more application are moving into the clouds. Gartner predicts that by 2021, businesses will adopt an all-in cloud strategy. When businesses start to use SaaS (Software
IS SD-WAN RIGHT FOR MY BUSINESS? SDWAN (or SD-WAN) stands for Software-Defined Wide Area Network is gaining popularity among business, especially those who require simplicity in expanding their connectivity across their regional offices or branches. Most
Tier-based cloud security standard. The Multi-Tier Cloud Security (MTCS) Singapore Standard (SS)584 is a cloud security certification managed by the Singapore Info-comm Media Development Authority (IMDA). The MTCS SS is the world’s first cloud security standard that covers
What happened recently with so much Data Breaches news coverage? One of the key challenges for organisations today is how to safeguard their information systems and digital infrastructure from attacks by malicious hackers and cybercriminals. Current
5 Benefits Why You Should Engage a Managed IT Services Provider Why should any company engage a managed IT services provider? In this article, we will discuss five benefits for your company, including improving your own
Quality Communication Services with Cyber Protection The internet revolution has radically altered the way business is conducted. The size and location of business are becoming increasingly unimportant, in today’s internet-connected global playing field. Furthermore, with
Everything you need to know about SD-WAN: The top 3 benefits of using this next generation technology for digital transformation What is SD-WAN? With businesses shifting towards the age of digital transformation, SD-Wan is emerging as
As the Gold Sponsor, Netpluz is delighted to invite you to attend Cloud Expo Asia 2019. We would like to invite you to attend Asia’s Largest technology gathering to learn and source from the Tech industry’s
We live in an interconnected society whereby information and data is readily available at the tip of our fingertips, literally. You’ve most likely been reading about various cyber-attacks in the news, and have heard about the
360° Cyber Security Protection for Business With a few strokes of a keyboard, rogue individuals or hackers can launch a cyber-attack such as Distributed Denial-of-Service (DDoS) from anywhere, at any time, disrupting and damaging your
NETPLUZ, a homegrown provider of Managed Services for Data, Voice, Video and Cyber Security solutions, has launched Software Defined Wide Area Network (SD-WAN) solutions to enable and simplify current and future customers’ transition to a future ready cloud-based software defined WAN.
Addressing cyber security issues related to SMEs, the event will gather senior management and Security Professionals to raise awareness, share ideas and solutions to tackle critical operational issues facing the sector.
Netpluz Asia Pte Ltd, a newly formed homegrown managed services provider, said today it is paying S$3 million for the business assets of two Mediaring communications companies – Mediaring Network Services (MRNS) and Mediaring Communications (MRC).